Refund and Returns Policy

At MeeShow Official Store, we strive to ensure your complete satisfaction with our premium eyewear, including reading glasses, prescription glasses, and sunglasses. This policy outlines our procedures for returns, exchanges, and refunds to provide clarity and transparency.

1. Eligibility for Returns

What Can Be Returned?

• Unused, undamaged items: Products must be in original packaging with tags attached (e.g., retro frames, multifocal lenses).
• Customized lenses: Due to their personalized nature, prescription eyewear (e.g., myopia, hyperopia, progressive lenses) is not eligible for return unless defective.
• Exceptions: Sunglasses with UV400 protection and non-prescription reading glasses may be returned within 14 days of delivery.

Excluded Items

• Final sale items (marked “Non-Returnable,” e.g., wholesale packs of 20+ reading glasses).
• Items damaged due to misuse or normal wear and tear.

2. How to Initiate a Return

Step 1: Contact Customer Support

• Email: [email protected]
• Include your order number, reason for return, and photos of the item (if applicable).

Step 2: Return Shipping

• Customer responsibility: Return shipping costs are typically at the customer’s expense, unless the item is defective or incorrectly shipped.
• Prepaid label option: We may provide a prepaid label for eligible returns (e.g., damaged anti-blue light lenses).

Step 3: Inspection and Processing

• Once received, our team will inspect the item within 5 business days.
• Approved refunds will be issued to your original payment method (e.g., credit card, PayPal) within 7-10 business days.

3. Refund Terms and Conditions

Full Refunds Apply To:

• Items returned within the 14-day window in original condition.
• Defective products (e.g., scratched lenses, faulty hinges in retro frames).
• Incorrect items shipped (e.g., receiving +2.00 lenses instead of +1.50).

Partial Refunds or Denials:

• Items returned after 14 days: We may offer store credit at our discretion.
• Items with signs of use: Refunds may be reduced or denied (e.g., scratches from improper storage).

4. Exchanges

Need a different style or lens strength (e.g., switching from round frames to rectangular retro designs)?

• Process: Contact us within 14 days of delivery to request an exchange.
• Availability: Subject to stock availability (e.g., new arrivals like the Honey Peach series).
• Shipping: You cover return shipping; we’ll ship the new item at no extra cost.

5. Prescription Eyewear Policy

Custom Orders

• All prescription lenses (e.g., progressive, anti-blue light) are made to order and non-returnable unless:
  • The lenses have manufacturing defects.
  • We made an error in fulfilling your order (e.g., wrong frame style).

How to Avoid Errors

• Double-check your prescription details before submitting an order.
• Contact us for assistance with measuring pupillary distance (PD) or frame fit.

6. Wholesale and Bulk Orders

For 20+ piece wholesale orders (e.g., mixed-color reading glasses):

• Returns: Eligible for return within 30 days if unopened and in original packaging.
• Refunds: Subject to a 10% restocking fee to cover handling costs.

7. Contact Us for Questions

Need help with a return or refund?

Response Time: We aim to reply within 24-48 hours (Mon-Fri).

Email: [email protected]